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Elon Musk's Starlink is out of service: Internet problems worldwide
2025-07-25 18:59:12 / BOTA
SpaceX's Starlink suffered one of the world's largest outages on Thursday (24/7), when an internal software problem disconnected tens of thousands of users.
As Reuters reports in its telegram, thousands of users around the world, in the United States, Europe, began experiencing internet problems around 3:00 pm (16:00 our time).
Starlink, which has more than 6 million users in about 140 countries, announced the outage on its X account and said it was working to resolve the issue.
According to Starlink vice president Michael Nichols, the outage was resolved after about 2.5 hours.
"The outage was due to a failure of key internal software services that operate the main network," Nichols said, apologizing for the outage and vowing to find the cause of the problem.
Elon Musk for his part apologized for the specific incident on X: "I'm sorry for the outage. SpaceX will fix the root cause to ensure it doesn't happen again," the SpaceX CEO wrote.
The biggest outage in SpaceX's Starlink history is concerning because a failure in such a sophisticated system is rare.
This has led some experts to speculate that the company has been hit by a failed software update or even a cyberattack.
Kiev announced that the global Starlink outage affected its military telecommunications.
Starlink satellite systems used by Ukrainian military units were out of service for two and a half hours overnight, a senior commander said, due to a global problem that disrupted the satellite network provider.
Ukrainian forces rely heavily on thousands of SpaceX Starlink terminals used for battlefield communications and some drone operations, proving resistant to espionage and signal jamming during the three-and-a-half-year battle against Russian aggression.
The Starlink satellite system suffered one of the world's largest outages on Thursday when an internal software problem left tens of thousands of users offline.
“Starlink has been taken offline on the entire front,” Robert Brovdy, commander of Ukraine’s drone forces, wrote in a Telegram post at 10:41 a.m. (19:41 GMT) on Tuesday.
Starlink, which has more than 6 million users in about 140 countries and territories, later acknowledged the global outage on its X account and said it was "actively implementing a solution."
Brovdy later updated his post to say that the problem had been resolved by around 1:05 a.m. Friday. He said the incident highlighted the dangers of system dependency and called for different methods of communication and connectivity.
"Combat missions were carried out without (video) transmission, reconnaissance of the battlefield was carried out with attack (drones)," Brovdy wrote.
A Ukrainian drone commander, speaking on condition of anonymity, told Reuters that his unit had suspended some combat operations because of the outage.
Oleksandr Dmitriev, founder of OCHI, a system that aggregates the transmission circuits of thousands of drone teams along the front lines, told Reuters that the outage showed that relying on cloud services to command units and transmit reconnaissance from drones to the battlefield posed a "huge risk."
"If contact with the internet is lost... the ability to conduct combat operations is virtually lost," he said, calling for a shift to local communication systems that do not depend on the internet.
Reuters reported today that Starlink owner Elon Musk had ordered Starlink coverage to be cut off in some areas of Ukraine in 2022, as Ukrainian forces launched a counteroffensive to retake territory occupied by Russia.
As of April 2025, according to Ukrainian government posts on social media, Kiev has received more than 50,000 Starlink terminals.
Although Starlink does not operate in Russia, Ukrainian officials have said that Moscow's troops are using the systems extensively on the front lines in Ukraine.
“The outage occurred due to a failure of key internal software services operating the core network,” Starlink vice president Michael Nichols wrote on X, apologizing for the outage and promising to find the cause.
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